FREQUENTLY ASK QUESTIONS
If you need customer service you can reach us by.
Live Chat: click on the chat icon in the bottom right corner.
Phone: (800) 501-8559
Our customer service is open Monday - Friday 8 AM - 5 PM
Production time take: 28 Days or less
Shipping Time: 1-5 business days
We ship through our partner DHL, with insured.
Our full-grain calfskin leather source from the top tannery in Italy. They produced for some of the world's luxury brands.
All of our shoes are handcrafted in one of the most
Prestigious shoe region in Spain
Jotoni shoes are constructed with original GOODYEAR WELTED CONSTRUCTION FOR ALL OUR DRESS SHOES AND BOOTS. Our sneakers are made with a stitched construction Which the monogram sole stitch to the upper for a Longevity and durability.
All JOTONI footwear fits true to the size you should order the size you
Normally wear. however our sneakers runs a little bit
Small so you should order a half size up for a comfortable fit
If your Jotoni shoes doesn't fit you can return the exchange within 30 days of your purchase
Remember to always put a towel down when fitting your shoes on.
Yes, we offer free shipping in USA and Europe on all Orders.
We ship WORLDWIDE WHEREVER you are in the world
Shipping time:1-5 business days We ship your shoes with our partner DHL, INSURED For a seamless delivery.
Any import taxes and customs fees imposed by your country's customs agencies are your responsibility.
Yes after your return is received we will evaluate your order if your return is approved we will refund the value of your order to the original payment method. While the refund is immediate it may take a few days for your bank to process please allow 5-10 business days for the refund to process.
Yes, we offer free exchange for 30 days from delivery dates
Yes we offer free returns for 30 days from delivery The product must be unused and unworn. Any items returned in non- resellable condition will be returned to the sender. All products returned must be in the original packaging.
Each pair of Jotoni shoes are carefully handcraft by experienced craftsmanship when handling with care. your shoes will age beautifully for a long time
Use shoe tree to help maintain the shape and structure in between wear Using our crafted cedar wood shoes trees will encourage the evaporation of moisture and eliminate any undesirable odor.
Use a shoehorn will protect your shoes from the crease maintain a proper fit.