Terms & Conditions

Thank you for visiting jotoninewyork.com These terms and conditions apply to your use of www.jotoninewyork.com and its websites which we own and maintain. We are Jotoni New York with registered address In NEW YORK USA By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.JOTONI NEW YORK  may update these terms and conditions at any time.


Orders done at www.jotoninewyork.com are only for private use and are not intended for further resale. As a last step before your purchase you will see a summary of your order. You should check that this summary is according to you wish before finally agreeing to the terms and conditions. Jotoni New York reserves the right that products are subject to availability and that items might be out of stock. Jotoni New York shall not be held liable in case of unavailability of products. All efforts are made to ensure that the pictures and the presentation of the products corresponds to the original products. Please however note that the physical product might differ from the digital photographs displayed on the website. Jotoni New York has the right to cancel any order placed by a customer if Jotoni New York suspects violation of these Terms & Conditions or the customer has proven to cause damage for the brand and/or the company Jotoni New York. 

Payment & Pricing

The prices displayed are subject to taxes  And some country may incur import duties and taxes. These charges vary from country to country. As you will be responsible for the charges We offer free shipping on all orders in the United States and countries within Europe. Shipping costs differ between countries outside of The European Union and will be added at checkout. Jotoni New York reserves the right to change the price of any items on the website at any time. Jotoni New York securely accepts VISA, Mastercard, American Express, Klarna (Invoice or split payments), PayPal, Afterpay, Quadpay.


Delivery times displayed on the website are an estimate and we do our very best to achieve these, but times can differ depending on conditions that are out of the control of Jotoni New York Estimated delivery time 1-3 to 1-5 business days, available in The United States UPS Standard: 1-5 business days, available Rest of the World. UPS Express: 1-3 business days, available Rest of the World. Please contact info@jotoninewyork.com at any time if a delivery date has passed the estimated delivery time, we will help you resolve the issue. If you for any reason have received a damaged product or an item that does not correspond to your original purchase, please contact us at info@jotoninewyork.com as soon as possible or the latest within 24 hours from the date of received delivery. We will of course arrange a free return for you. We do not take responsibility for items that are lost during return delivery.

Unclaimed packages
For all unclaimed packages, you will be debited all fees in connection with both delivery and the return delivery, including any 

Return and exchanges

Orders can be returned for any reason within 30days of the delivery date. Returned products should not have been used and need to be in the same shape and condition as when you received them together with their original packaging. To clarify, that means the products must not have been worn or used. Try your Jotoni New York shoes on a carpet to prevent marks and scratches from appearing on both the soles and upper material.

Within the US And Europe, all returns and exchanges are free of charge. It means Jotoni New York  will cover both the return shipping and shipping of any replacement 

Returning your order
To initiate a return, go to our return page and use your e-mail address and order number to login. You can also access our return page in both the order confirmation and shipping information e-mail. Select the product(s) you want to return and choose whether you wish to refund, exchange or claim. Once you’ve completed the return registration, you’ll receive a return shipping label and further instructions on how to return your order.

If you have received a defective product, please contact our customer service team within 24 hours of receiving your delivery, and we will arrange a free return and exchange for you.

You can exchange any product(s) for another size as long we have it in stock. If you wish to exchange for a different colour or model, we kindly ask you to return the product for a refund and place a new order for the new product. Replacement products are shipped when we’ve approved and evaluated your order. A new tracking link email will be sent once the exchanged products are shipped from our warehouse.

To provide a fast exchange and to improve chances for stock availability, return your order and place a new order.

After your return is received, we will evaluate your order. If your return is approved, we will refund the order value to the original payment method. While the refund is immediate on our end, it can take a few days for your bank to process. Please allow 5-10 bank days for the refund to be processed. Should you need to change your Jotoni New York shoes’ size or wish to select an alternative style, we accept exchanges on all our products. When requesting an exchange, we cannot guarantee stock availability.

Privacy – Introduction

Welcome to the Jotoni New York.com privacy notice Jotoni New York respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Purpose of this privacy notice
This privacy notice aims to give you information on how Jotoni New York collects and processes your personal data through your use of our website, your use of our stores or your participation in an event, including any data you may provide when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.

Jotoni New York  is the controller and responsible for your personal data 
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact using the details set out below.

Contact details
You can contact us at:
Jotoni New York
59 Kensington Manor 
NY 10941
United States 

Changes to the privacy notice and your duty to inform us of changes.
This version was last updated on 01/09/2021
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, title, date of birth, gender.
Contact Data includes billing address, delivery address, email address, telephone number.
Financial Data includes bank account details, card number details, Swish details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us and from which of our stores.
Technical Data includes internet protocol (IP) address, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, sizes, feedback, and survey responses.
Usage Data includes information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?
We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Buy or express an interest in our products or services, in-store or on our website;
Create an account on our website;
Financial Data includes bank account details, card number details, Swish details
subscribe to our newsletter;
Request that we send marketing materials to you;
Interact with us on Live chat;
Submit further support to proof your personal ID;
Enter a competition, promotion or survey;
Submit a product review;
Contact customer services.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Removing your personal data
You have the right to withdraw consent to marketing or personal data at any time by unsubscribing via the link provided with each marketing email we send to you or by contacting us at info@jotoninewyork.com

Purpose for which we will use your personal data
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

To register you as a new customer. Type of data: identity and contact.
To process and deliver your order including managing payments, fees and charges. Type of data: Identity, contact, financial, transaction, marketing and communications.
To manage our relationship with you which will include: a) notifying you about changes to our terms or privacy note b) asking you to leave a review or take a survey. Type of data: Identity, contact, profile, marketing and communications.
To enable you to partake in an event, prize draw, competition or complete a survey. Type of data: Identity, contact, profile, usage, marketing and communications.
To administer and protect our business and this website. Type of data: Identity, contact, technical.
To deliver relevant website content and advertisements to you. Type of data: Identity, contact, profile, usage, marketing and communications, technical.
To manage our after-sales relationship with you, including: a) assisting you with orders b) contacting you in relation to a product or order recall. Type of data: identity, contact, profile, transaction.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. Type of data: Technical, usage make suggestions and recommendations to you about goods or services that may be of interest to you. Type of data: identity, contact, technical, usage, profile.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We always strive to provide relevant information which we believe, and hope is of value to you.

Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (this is “marketing”).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. You will also receive marketing communications from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process.

Opting out
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at info@jotoninewyork.com
Opting out of marketing messages will not prevent you receiving non-marketing messages from us, for example relating to products ordered from us, responses to customer service queries etc.

Disclosures of your personal data
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our 

Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data customers We also keep this basic information about our customers for  most recent purchase from us or to enable us to deal efficiently with any after-sales queries that you may have. We keep customer profile information that you have indicated you are happy for us to have in order to keep you up to date regarding our products, services and events and will keep this information until such time as you indicate you no longer wish us to keep this data most recent active interaction with us (e.g. opening or clicking on an email we send you), whichever of these two is shorter.

In some circumstances you can ask us to delete your data: contact info@jotoninewyork.comIn some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Right to opt-out of automated profiling of your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at info@jotoninewyork.com

No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated